Service Management

Arab Financial Services (AFS), a leading digital payments and fintech enabler in the Middle East and Africa region, has announced a strategic partnership with Libyan Islamic Bank (LIB) to accelerate the modernisation of Libya’s payment landscape.

Telecommunications and technology provider Ooredoo Kuwait has announced a strategic partnership with Hadi clinic, an acute care and general medical and surgical hospital.

Heirs Insurance Group has announced the launch in Nigeria of its multi-language generative AI assistant, Prince AI, which, it says, marks a major milestone in its digital transformation journey and reinforces its commitment to making insurance simple, accessible and inclusive.

Proparco, Yas and Axian Energy have signed a memorandum of understanding (MoU) through which the three partners aim to establish a long-term strategic partnership to improve access to digital services and energy across Africa.

A number of new offerings underline the growth of fintech-related businesses across Africa, a trend also highlighted in a recent report by a major consulting group.

The continuing drive to use smart data analytics to improve network performance has again been in the news, this time thanks to telecommunications and ICT provider Ooredoo Qatar, which has announced the launch of a service called Smart Wi-Fi Analytics.

Presight, a global AI company that designs intelligent systems for governments and critical infrastructure, says it has recently signed memorandums of understanding (MoUs) with the governments of Burkina Faso, Côte d’Ivoire and Gabon to support each country’s digital transformation initiatives.

Nokia announced on Thursday it has successfully completed a project with Turkcell that leverages AI analytics to enable a data-driven and proactive management approach to its fixed network operations.

Zain Omantel International (ZOI), an international carrier that delivers a unified, AI-ready network across the Middle East and beyond, and Zong, a leading mobile network operator in Pakistan, have partnered to expand voice interconnect and roaming services between the Middle East and Pakistan.

Service provider Edotco Malaysia says it has entered a next generation network operations partnership with technology giant Huawei to enhance telecommunications infrastructure management through technology-enabled operations and automation and smarter infrastructure solutions.

Indosat Ooredoo Hutchison and Safaricom revealed on Friday they have signed an agreement to combine their collective experience in AI and fintech to co-develop better customer experiences within their respective digital ecosystems.

State-owned service provider Libya Telecom & Technology (LTT)and technology giant ZTE Corporation have signed a memorandum of understanding (MoU) establishing a strategic partnership between the two parties.

Sovereign AI company MeetKai and the Smart Africa Alliance announced this week during MWC26 what they call a landmark collaboration to launch a five-country pilot advancing sovereign AI across Africa.

South African operator Cell C and Odine, a technology partner driving innovation in telecom and enterprise networks, have announced the signing of a proof of concept (PoC) agreement to pioneer artificial intelligence (AI)-driven network quality enhancement technologies.

Cassava Technologies, a global technology leader of African heritage, has announced at MWC26 the launch of Cassava Autonomous Network, an agentic solution designed to significantly improve network performance across Africa.

At MWC 2026, Fibocom, a provider of wireless communication modules and AI solutions, and global fabless semiconductor company MediaTek have unveiled a flagship CPE solution powered by the FG390 5G module and Filogic 8800 Wi-Fi 8 chipset.

Mycom, which offers AI, data and automation solutions for some of the world's largest communications service providers (CSPs), has announced at MWC that it has entered into a strategic partnership with Mavenir.

Mplify, a global alliance of network, cloud, cybersecurity, and enterprise organisations working together to accelerate the AI-powered digital economy, plans a demonstration showcasing agentic connected experiences at MWC26 Barcelona.

Global fintech platform Pine Labs has announced that it has won multiple contracts from three of the leading oil and marketing companies (OMCs) in India: Bharat Petroleum Corporation Limited (BPCL), Hindustan Petroleum Corporation Limited (HPCL) and Indian Oil Corporation Limited (IOCL).

Hayo, a global digital service provider, says it has expanded its footprint in Francophone Africa with on-the-ground presence in Senegal.

Payment giant Visa says it has entered into a definitive agreement to acquire two payment-related companies in Argentina – Prisma Medios de Pago and Newpay – from global private equity investor Advent International.

Cloud-native banking platform 10x Banking has announced a strategic partnership with HassemPrag, a leading African digital banking and orchestration platform, targeting African banks.

Latam-GPT, a Latin American initiative to develop a language model built entirely in the region, was launched this week. It originates in Chile, where it was developed by the Chilean National Centre for Artificial Intelligence (Cenia).

Bayobab, a next-generation digital infrastructure company and an MTN Group company, and Mozambican operator TMCEL have announced a strategic partnership to strengthen Mozambique’s international connectivity.

Comarch, Hatif Libya, and Makman Technology Consulting have signed a memorandum of understanding (MoU) defining the next phase of their strategic cooperation in the area of autonomous networks.

Customer experience and data monetisation solutions specialist Comviva has announced the launch of the next-generation Digital Distribution Management System for channel partners, working with CelcomDigi, Malaysia’s largest mobile network operator.

Ooredoo Palestine renewed its multi-year partnership with Finnish BSS/OSS vendor Qvantel.

Africa-focused payments technology company Flutterwave is to buy Mono, an African open banking and financial data infrastructure provider.

PayTabs Kuwait, a member of the Saudi Arabia-headquartered PayTabs Group, which specialises in payment orchestration, has announced that it has entered a strategic partnership with BEDE Kuwait, a payment services company.

Bahrain-headquartered provider telecommunications and digital services Batelco by Beyon has signed an agreement with Cisco to modernise its IP backbone infrastructure.

The move towards greater digital efficiency in retail operations continues in Egypt with two deals that are particularly relevant to fuel and food retail.